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Our Policy: If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any original condition merchandise with a copy of the invoice or payment receipt. Send it back to us and we'll credit you back to the original payment type. By sending returns to the Standard Returns Address, credit card purchases will receive credit back to the credit card used. Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the gear in the form of a merchandise credit.

Standards Returns Address:
Alpaca House S.A.C
Urbanización Juan Pablo II Calle Ciro Alegria 242

Delivery Policy

We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don't tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until 3 times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at alpacahouse@alpaca-house.com.

In the unlikely event that we process your order incorrectly or ship you a defective item, we will take back that item and replace with the original product, with no additional charge or if you want a full refund within 60 days of purchase. Returns will be gladly accepted for up to 5 days after the date of receipt.

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